LSG Group

Founded in 1942 by American Airlines in Texas, LSG Group is currently owned by the Lufthansa Group and provides products and services for the travel industry. The Group is headquartered in Germany. In 1993, following a joint agreement between LSG and Onex Food, the companies started operating under a common name, LSG Sky Chefs.

LSG Sky Chefs offers catering services to airlines, trains and also to airport lounges. The company serves 560 million meals per year and is present in 205 airports across 53 countries. 

Some of the airline customers that LSG Sky Chefs caters to include Emirates, Air France, Air Canada, Etihad Airways, etc. 

Furthermore, to ensure that the staff offers a top-notch service, LSG Sky Chefs has partnered with some of the best hospitality schools in Europe. In 2015, LSG Sky Chefs started the Global Culinary Excellence Academy, a training programme targeting employees from junior sous-chefs to executive chefs. 

The Group owns the following subsidiaries:

• Retail inMotion (onboard retail)
• Spiriant (onboard equipment)
• Evertaste (quality food) 

Furthermore, in 2020, the Group finalised the sale of its European operations to Gategroup. 

With a workforce of 12,560 employees, the company reported a turnover of € 945 million.  

LSG Sky Chefs won several awards such as Best Long-Haul Caterer, Best Caterer Award, Best Onboard Kids – Kit/Service/Catering, Catering Innovation of the Year, etc.

The company provides services pertaining to catering, hospitality, airline consulting, and last-mile logistics. 

Additionally, LSG Sky Chefs adheres to the Global Quality System (GQS) in order to maintain its standards and the quality of its service. 

The company also follows a set of guidelines in order to assure the quality of the service provided. These include:

• LSG Sky Chefs food safety and HACCP standards
• Ramp Safety and Transport Program
• CAQS (Computer-Aided Quality System)
• Monthly quality reporting
• Corrective action management

The firm prefers collaborating with suppliers from Germany, Benelux or Eastern Europe so that logistics can be tackled easily. Also, the food service cooperates with suppliers that have the IFC and Halal certifications.

With regards to the environment, LSG Group follows the 6 Sustainable Development Goals (SDGs) of the United Nations (UN) and aims to become increasingly sustainable. The firm takes special care to prevent pollution, minimize their environmental footprint and be conservative in their approach to resources.