Aldawaa

Al-Dawaa Medical Services Company (Al-Dawaa), founded in 1993 in Al-Khobar, Saudi Arabia, is a leading healthcare provider and the second-largest pharmacy retail operator in the Kingdom, holding a 21% market share in the pharmacy retail sector.

Listed on the Saudi Exchange (Tadawul) since March 2022 under symbol 4163, the company operates a robust network of over 950 retail pharmacies across more than 100 cities in Saudi Arabia as of 1H25, with primary concentration in the Eastern (40%) and Central (28%) regions. These pharmacies serve as the core of its business, offering a wide range of pharmaceuticals, beauty and personal care products, cosmetics, wellness items, and over-the-counter medicines, catering to daily consumer needs in health, beauty, and personal care categories.

Al-Dawaa emphasizes an omnichannel approach, integrating in-store services with online sales, mobile app-based prescription fulfillment, image consultations, and last-mile delivery. Its pharmacies feature pharmacist-led primary healthcare clinics (13+ locations) providing chronic care monitoring, vital signs checks (blood pressure, weight, BMI), medical guidance, and personalized health records to enhance customer health outcomes.

Supporting its retail operations, the company maintains advanced healthcare logistics through subsidiary PROCEED, handling 3,000+ daily shipments via a 900-vehicle fleet and 9 warehouses, ensuring efficient supply chain for pharmaceuticals and consumer goods. This in-house logistics capability differentiates Al-Dawaa from peers, enabling scale and reliability in distribution.

Focused on innovation aligned with Saudi Vision 2030, Al-Dawaa invests in digital transformation—expanded during COVID-19 with 24/7 operations and quadrupled delivery capacity—and strategic expansions, including its first pharmacy in Bahrain in 2024. The company also localizes manufacturing through subsidiary PREMI, producing high-demand medical devices like ECGs, IVDs, and vital signs monitors, holding ISO certifications and "Saudi Made" Gold Tier status with 19 registered products.

With a customer base exceeding 5 million, Al-Dawaa prioritizes social responsibility through community health services and seamless access to essential products. Its multi-vertical platform spans retail pharmacies, wholesale, logistics, clinics, and manufacturing, positioning it as a key partner for suppliers in food, beverages (wellness drinks), and beauty sectors seeking extensive reach in Saudi Arabia's dynamic FMCG and healthcare markets.

• Over 950 high-quality pharmacies nationwide for broad coverage.
• Strong focus on beauty, personal care, and wellness products alongside pharmaceuticals.
• Integrated logistics for reliable supply to retail points.
• Digital and clinic services enhancing consumer engagement.